Refund policy

At Runhon, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

Return Period

Items may be returned within 50 days from the date of delivery.

Return requests submitted after the 50-day return period cannot be accepted.

Return Eligibility

To be eligible for a return or exchange, the item must:

Be unused and in its original condition.
Include all original tags, packaging, and accessories.
Show no visible signs of wear, damage, washing, or alteration.

We accept returns for:

Items you no longer want (buyer's remorse).
Items that arrive damaged or defective.
Incorrect items received.
Items with manufacturing defects.

Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale items.
Gift cards.
Products damaged through misuse, improper care, or normal wear and tear.
Any item returned without prior authorization.

Exchanges

We are happy to offer exchanges for eligible items.

If you would like a different size, color, or replacement item, please contact our customer support before returning your order. Exchange requests are subject to product availability.

How to Start a Return

To request a return or exchange:

Contact us at service@runhon.shop within 50 days of receiving your order.
Include your order number and the reason for your request. If the item is damaged or incorrect, please attach clear photos.
Once your request is approved, we will provide return instructions and a prepaid return shipping label.
Pack the item securely and send it back using the provided return label.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For returns due to personal preference, including items no longer wanted, the customer is responsible for the return shipping cost. No restocking fee or additional processing fee will be charged.

If the return is the result of a damaged item, manufacturing defect, or an incorrect item sent by us, Runhon will cover the return shipping cost.

If the customer pays the return shipping cost in advance for an approved quality-related return, reimbursement will be provided based on the actual shipping cost after verification.

Refund Processing

Once your returned item has been received and inspected, refunds will be processed within 5 business days.

Approved refunds will be issued to the original payment method, such as PayPal or the original payment card used for the purchase.

No restocking fee will be deducted from your refund.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Lost or Damaged Return Packages

If your return package is lost or damaged during transit, please contact us as soon as possible and provide any available shipping receipt, tracking information, or supporting documentation.

We will work with the carrier to investigate the shipment and assist in resolving the issue.